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Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
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Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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In the bustling world of hospitality, restaurant owners face a unique set of challenges that can impact their financial stability. From unexpected kitchen mishaps to customer accidents, understanding the unique risks in the hospitality industry is crucial. These risks can lead to significant financial burdens if not properly managed. - read more
Running a restaurant in Australia is exciting and full of potential, but it's not without its legal challenges. From compliance with food safety standards to managing employee relations, restaurant owners must navigate a complex web of regulations and potential legal issues. Issues such as slip and fall accidents, supplier disputes, and licensing can all pose significant risks. - read more
Running a restaurant involves navigating a myriad of potential liabilities. From food safety issues to customer injuries on premises, the risks are numerous. In recent years, liability concerns have become even more pressing in the restaurant industry, as businesses face strict regulations and the potential for costly litigation. - read more
Running a restaurant in Australia comes with its own set of unique challenges and risks. From busy kitchens to bustling dining areas, every corner of your establishment holds potential liability issues. Understanding these risks and how they can affect your business is crucial for safeguarding your investment. - read more
Running a restaurant in Australia is both exciting and challenging. From crafting delightful dishes to ensuring an excellent dining experience, restaurant owners juggle multiple responsibilities daily. Amidst all these, securing adequate insurance coverage often takes a backseat, though it's crucial for the health of the business. - read more
Insurance Australia Group (IAG), a leading insurer in the Australian market, has reported a significant 91% increase in net profit for the first half of the 2024-2025 financial year, amounting to $778 million. This surge is largely attributed to favourable weather conditions during the period. Despite this positive financial outcome, IAG's CEO, Nick Hawkins, has indicated that insurance premiums are expected to continue rising, though at a more moderated pace compared to previous years. - read more
A Lismore-based pizza restaurant has successfully resolved an insurance dispute concerning stormwater damage sustained during severe weather events in February 2023. The restaurant experienced multiple instances of stormwater ingress between 10 pm on February 27 and 4 am on February 28, with water levels reaching up to 100mm before the premises were overwhelmed by floodwaters. - read more
In a recent case, a landlord's failure to disclose a significant change in tenant activities led to the denial of a substantial insurance claim. The property, initially leased to a restaurant, began hosting weekly religious meetings on its upper floor without informing the insurer, AIG. This oversight became a pivotal factor when the landlord filed a theft claim amounting to $99,295, which AIG declined due to non-disclosure. - read more
Businesses across New South Wales are grappling with escalating insurance premiums, with many reporting significant increases over the past year. A survey conducted by Business NSW revealed that 64% of its members are not fully insured against catastrophes, and nearly 80% have experienced double-digit rate hikes. Alarmingly, one in three businesses reported premium increases exceeding 30%. - read more
A recent ruling by the Australian Financial Complaints Authority (AFCA) has denied a supermarket's claim for $230,000 in compensation from insurance broker Gallagher. The supermarket alleged that Gallagher's mishandling of its liability insurance led to a significant increase in premiums and a nearly five-month gap in coverage during 2023. - read more
