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restaurant.insuranceonline.com.au

How can we help you today?

Whether you’d like to explore Restaurant Insurance Online options, check your eligibility, or learn more about our referral services, we’re here to assist. You can start your enquiry online and connect directly with a licensed professional suited to your needs.

We also value your feedback and suggestions — they help us continually improve the Restaurant Insurance Online experience and ensure our services meet the needs of our users.

For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.

Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Insurance News

Why Allergen Management Is an Insurance Issue for Restaurants
Why Allergen Management Is an Insurance Issue for Restaurants
19 Aug 2026: Paige Estritori
A renewed focus on allergen management across Australian hospitality is a practical reminder that food safety is not only a compliance issue. For restaurants, cafés and takeaway venues, it can also become a serious insurance issue if a customer suffers an allergic reaction after relying on menu information, staff advice or preparation practices. - read more
Why Battery Fire Risk Is Now on the Menu for Restaurants
Why Battery Fire Risk Is Now on the Menu for Restaurants
12 Aug 2026: Paige Estritori
Renewed insurance industry attention on lithium-ion battery fires is a practical warning for Australian restaurants, cafes and takeaway venues. The risk is no longer limited to consumer gadgets at home. Many hospitality businesses now rely on battery-powered delivery equipment, cordless tools, portable payment devices, tablets, power banks and rechargeable cleaning equipment, often used across long trading hours and charged on site after closing. - read more
What Cyclone Alfred Recovery Means for Restaurant Insurance
What Cyclone Alfred Recovery Means for Restaurant Insurance
04 Aug 2026: Paige Estritori
Australia’s ongoing recovery from Ex-Tropical Cyclone Alfred is a timely reminder that severe weather losses are not limited to homes and large infrastructure. Restaurants, cafés and takeaway venues can face a difficult combination of water damage, spoiled stock, damaged equipment, power outages, access issues and interrupted trading after a major storm event. - read more
Why Claims Handling Scrutiny Matters for Restaurants
Why Claims Handling Scrutiny Matters for Restaurants
28 Jul 2026: Paige Estritori
Fresh attention on insurance complaints and claims handling is a timely reminder for Australian restaurant and café owners that the value of a policy is often tested well after it is purchased. The Australian Financial Complaints Authority’s latest complaints commentary has again put the spotlight on delays, communication breakdowns and disputes over policy interpretation across the general insurance market. - read more
What Victoria’s Bushfire Loss Estimate Means for Restaurant Cover
What Victoria’s Bushfire Loss Estimate Means for Restaurant Cover
21 Jul 2026: Paige Estritori
Australia’s latest bushfire loss update offers a practical warning for restaurant, café and hospitality operators: natural catastrophe risk is not confined to homes, farms or large industrial sites. Perils has lifted its estimate for the January 2026 Victorian bushfires to $860 million, with commercial properties accounting for the largest share of insured losses. - read more
Restaurant Insurance Articles

What Affects Restaurant Insurance Costs in Australia
What Affects Restaurant Insurance Costs in Australia
Restaurant insurance costs in Australia can vary widely because insurers assess each venue's risks, selected covers and operating details differently. This guide explains the main factors that may influence premiums, including business size, location, cooking methods, alcohol service, sums insured, excesses, claims history and risk controls. - read more
The Legal Risks of Running a Restaurant: How Insurance Can Safeguard Your Business
The Legal Risks of Running a Restaurant: How Insurance Can Safeguard Your Business
Running a restaurant in Australia is exciting and full of potential, but it's not without its legal challenges. From compliance with food safety standards to managing employee relations, restaurant owners must navigate a complex web of regulations and potential legal issues. Issues such as slip and fall accidents, supplier disputes, and licensing can all pose significant risks. - read more
Finding the Right Insurance Partner: A Guide for Australian Restaurants
Finding the Right Insurance Partner: A Guide for Australian Restaurants
Running a restaurant in Australia comes with its own set of unique challenges and risks. From busy kitchens to bustling dining areas, every corner of your establishment holds potential liability issues. Understanding these risks and how they can affect your business is crucial for safeguarding your investment. - read more
Navigating the Insurance Landscape: Financial Strategies for Restaurant Owners
Navigating the Insurance Landscape: Financial Strategies for Restaurant Owners
In the bustling world of hospitality, restaurant owners face a unique set of challenges that can impact their financial stability. From unexpected kitchen mishaps to customer accidents, understanding the unique risks in the hospitality industry is crucial. These risks can lead to significant financial burdens if not properly managed. - read more
Business Interruption and Income Protection for Restaurant Owners
Business Interruption and Income Protection for Restaurant Owners
Business interruption cover and income protection can both relate to lost income, but they protect different risks. This guide explains how each type of cover may apply to Australian restaurant owners. - read more

Knowledgebase
Income Insurance:
Insures your income in the event of you being unable to work due to sickness or accident.